Batida Loyalty Programme Terms

Loyalty Programme Terms

Batida Group sp. z o.o.

This is a translation for information only. The Polish version of these terms is legally binding.

Batida Loyalty Programme Terms and Conditions

Version effective from: 8 October 2026 (8.10.2026)

From 8.10.2026, these Terms replace the previous terms and conditions of the Programme (Section X). A change of the tool we use to run the Programme does not change Point balances, Levels or codes already issued (Section IX para. 3).

I. General provisions

  1. The organiser of the loyalty programme (hereinafter: the “Programme”) is Batida Group sp. z o.o. with its registered office in Warsaw, ul. Łowicka 58/13, 02-531 Warszawa, KRS 0001238720, NIP 5214163469, REGON 544631950, share capital 5 000,00 zł (hereinafter: “Batida”).
  2. The Programme is run in the batida.pl online store (hereinafter: the “Store”). We award Points for orders placed and paid for in the Store; purchases in Batida boutiques are not covered by the Programme.
  3. Contact regarding the Programme: e-mail sklep@batida.pl, telephone +48 692 409 395 (Mon-Fri 9:00-17:00, Sat 9:00-11:00).
  4. The Programme is governed by the batida.pl Store Terms and Conditions and, in matters of personal data, by the Privacy Policy.

II. Definitions

  • Participant - an adult natural person with full legal capacity who has a customer account in the Store and has joined the Programme.
  • Account - a customer account in the Store to which the Participant's points and level are assigned.
  • Points - units awarded to the Participant for purchases and activities described in Section IV, exchangeable for Rewards.
  • Reward - a discount code of a specified value, issued in exchange for Points.
  • Level - the Participant's status, which depends on the value of purchases and gives a Points multiplier.

III. Joining the Programme

  1. Participation in the Programme is voluntary and free of charge. To join, create a customer account in the Store and accept these Terms. The Participant provides true data.
  2. A Participant may have only one Account in the Programme. In the event of abuse (e.g. multiple accounts belonging to the same person, artificial generation of points), Batida may block the Account and cancel the Points, after first asking for an explanation.
  3. The Programme is intended for individual customers. Business purchases in the b2b.batida.pl store and orders placed by business customers are not covered by the Programme.
  4. The Participant may leave the Programme at any time by writing to sklep@batida.pl. Unused Points are forfeited at the moment of leaving.

IV. Awarding points

  1. For purchases: 6 Points for each full zloty of the value of a paid order (including the delivery cost and VAT), multiplied by the multiplier of the Level the Participant had at the time of the order. Points are awarded once the order has been paid for. If money is refunded for an order, the Points are deducted proportionally.
  2. For activities (once only):
    • creating an Account and joining the Programme - 1 000 Points,
    • signing up for the newsletter - 400 Points,
    • following Batida's profile on Facebook, Instagram or TikTok - 125 Points for each,
    Points for birthdays are described in para. 5, and Points for product reviews in para. 6.
  3. Referrals: the Participant has their own referral code. When a new person places their first paid order with this code, both parties receive a 10% discount code for their next purchase. Referring yourself is not rewarded.
  4. Points do not expire.
  5. Birthdays:
    1. on their birthday the Participant receives 2 000 Points,
    2. the condition is that the date of birth is saved in the Account (the “My Account” panel) no later than the day before the birthday; if the date is saved on the birthday or later, no Points are due for that year,
    3. we award birthday Points once per calendar year; for people born on 29 February, in non-leap years we award them on 28 February,
    4. the date of birth can be changed to a different day no more than once every 365 days; the date can be deleted at any time,
    5. birthday Points do not require consent to the newsletter.
    Irrespective of Points, customers with an Account may receive a birthday gift on their birthday from the “My Account” panel (a 10% discount code). The birthday gift and the “How much do you know about Batida?” quiz are not part of the Programme and have their own rules described in the Store Terms and Conditions (§ 6).
  6. Product reviews:
    1. for a product review added in the Store, the Participant receives 250 Points for a review with a photo or 100 Points for a review without a photo,
    2. Points are due only for a review of a product that the Participant bought in the Store (a paid and non-cancelled order containing that product),
    3. Points are due only once per product, even if the Participant adds several reviews of that product,
    4. Points are due for at most 5 reviews per calendar month; the date the review is added counts,
    5. we award Points once the review has been published in the Store; the number of stars and whether the review is positive have no effect on the Points,
    6. if a review is deleted or hidden, we deduct the Points awarded for it; if the photo is deleted, we deduct the difference between the Points for a review with a photo and without a photo,
    7. we do not publish reviews that do not concern the product or that violate the law or good morals; no Points are due for such reviews,
    8. we award Points for reviews added from 8 October 2026.

V. Levels

Level Value of purchases (counted from 5.06.2026) Points multiplier
Łakomczuch from 0,00 zł x1
Smakosz from 1 000,00 zł x2
Koneser from 5 000,00 zł x3

Once reached, a Level is not lowered.

VI. Rewards

  1. Points are exchanged for discount codes to be used in the Store:
    Reward Cost in Points Minimum order value
    5,00 zł discount 1 000 34,00 zł
    25,00 zł discount 5 000 170,00 zł
    55,00 zł discount 11 000 370,00 zł
  2. A discount code is single-use, assigned to the Participant, cannot be combined with other codes and cannot be exchanged for cash. The discount reduces the value of the products; it does not cover the delivery cost.
  3. We issue codes in the Programme panel in the Store; you use them at checkout when placing an order.
  4. If an order placed with a code is cancelled or returned in full, the code may be restored at the Participant's request.

VII. Complaints

Please submit complaints concerning the Programme (e.g. Points not awarded) to sklep@batida.pl, stating the order number. We reply within 14 days. Consumers are entitled to the out-of-court dispute resolution methods described in the Store Terms and Conditions.

VIII. Personal data

The controller of the Participants' data is Batida. We process the data (e-mail address, first name and surname, purchase and Points history, date of birth, referral code) for the purpose of running the Programme on the basis of Article 6(1)(b) GDPR (these Terms), for the duration of participation and, after it ends, until the limitation period for claims expires. Details and rights: Privacy Policy.

IX. Changes to and termination of the Programme

  1. Batida may amend the Programme Terms (e.g. the catalogue of Rewards, the rules for awarding Points) for important reasons. We inform Participants of future changes to these Terms by e-mail and in the Store at least 14 days before they take effect. Points collected before a change keep their value under the previous rules for at least 30 days from the change. The transition from the previous terms and conditions of the Programme to these Terms is described in Section X.
  2. Batida may terminate the Programme by informing Participants at least 60 days in advance. During this time, Participants may exchange their Points for Rewards.
  3. A change of the tool used to run the Programme (e.g. a switch to Batida's own system) does not change Point balances, Levels or codes already issued.

X. Transitional provisions

  1. These Terms are in force from 8 October 2026 (8.10.2026) and from that day replace the previous terms and conditions of the Programme. Up to and including 7.10.2026, the Programme operates under the previous rules.
  2. Participants in the previous Programme do not need to join the Programme again. Points collected up to 7.10.2026, Levels and discount codes already issued are carried over unchanged (Section IX para. 3). From 8.10.2026, we determine the Level in accordance with Section V; it is not lower than the previous Level.
  3. We inform Participants of this change in advance: from 4.10.2026 on the Programme page in the Store, and from 5.10.2026 also by e-mail to all Programme Participants.
  4. If you do not accept these Terms, you may at any time and free of charge leave the Programme (Section III para. 4) or delete your Account (Store Terms and Conditions, § 4 para. 1). Unused Points are forfeited at the moment of leaving (Section III para. 4), so before leaving you may exchange them for Rewards (Section VI).