Returns Policy

Version effective from: 04.10.2026

This page summarises what you can do if you want to cancel an order or return a product, or if something is wrong. The full rules are set out in the Terms and Conditions (§ 19-22). Nothing we write here limits the rights granted to you by law.

1. Cancelling an order before the date

• We prepare cakes, pastries and other food products specially for your date. You may cancel your order or part of it without giving a reason by writing to sklep@batida.pl no later than as many hours before the chosen pick-up or delivery date as the product's preparation time stated on its page (24, 48 or 72 hours; if there are several products, the longest time applies; for cakes from the cake creator - the time given in the quote). We will refund the full amount within 14 days, using the same payment method.
• After that, cancellation is not possible because the product is already in production - but write to us and we will look for a solution (e.g. a change of date).
• T-shirts: without restriction until dispatch.

2. Right of withdrawal (14 days) - what can and cannot be returned

As a consumer (and also as a person running a business, where the purchase is not of a professional nature for you) you have the right to withdraw from a contract concluded at a distance within 14 days without giving any reason (Article 27 of the Consumer Rights Act). However, in accordance with Article 38(1) of that Act, this right does not cover some of our products:

3. How to return a T-shirt or another non-food product

1. Within 14 days of receipt, send a statement of withdrawal: by e-mail to sklep@batida.pl or by post to Batida Group sp. z o.o., biuro, ul. Królewska 2, 00-065 Warszawa. You can use the model form at the end of this page. We will confirm receipt by e-mail.
2. Send the product back within 14 days of withdrawing, to: Batida Group sp. z o.o., biuro, ul. Królewska 2, 00-065 Warszawa, or hand it in at any boutique. You bear the cost of sending it back. We do not accept cash-on-delivery parcels.
3. We will refund the price and the cost of the cheapest delivery option we offer within 14 days of receiving your statement (we may withhold the refund until we receive the product or proof that it has been sent back). The refund is made using the same payment method as for the order, unless you agree to a different one.
4. You may examine the product in the same way as you would in a brick-and-mortar store (try on the T-shirt). If your use of the product went beyond such examination (e.g. wearing, washing, removed tags), you are liable for any reduction in its value.

4. Complaint - when the product is not in conformity with the contract

1. We are liable for the conformity of the product with the contract under the Consumer Rights Act (Articles 43a-43g): for 2 years from handover, and for food products with a short shelf life, in practice for the duration of their shelf life.
2. Submit a complaint:
   • by e-mail to sklep@batida.pl - give your order number, describe the problem, attach photos and state what you expect (replacement, price reduction, refund),
   • or at any Batida boutique - with the product and the order number.
   For food products, submit your complaint as soon as possible, preferably on the day of pick-up or delivery, and keep the product if possible - this makes it easier to establish the cause. A later complaint does not deprive you of your rights.
3. We will reply within 14 days of receiving the complaint. If we do not reply within this period, it means that we have accepted the complaint.
4. If the complaint is justified, we will first replace the product (for baked goods: prepare it again on an agreed date) or repair it. If this is impossible or excessively costly, or if we do not do it within a reasonable time, or if the lack of conformity is significant, you may demand a price reduction or withdraw from the contract and receive a refund. We refund money within 14 days, using the same payment method. We offer a voucher only if you prefer it to a refund.
5. We are not liable for the consequences of improper storage after handover (e.g. a cake kept outside the fridge), provided that storage information was given on the product page.

5. DPD Foods and InPost parcels

• Damaged parcel: draw up a damage report with the courier (DPD) or report the damage in the InPost app on collection, take photos and write to us on the same day. We will settle the matter with the carrier - you do not have to.
• A parcel that is not collected is returned to us; we agree on reshipment by e-mail. Food products from an uncollected DPD parcel are not suitable for reshipment.

6. If we cannot reach an agreement

You can use out-of-court dispute resolution: the Provincial Inspectorate of Trade Inspection in Warsaw (WIIH, ul. Sienkiewicza 3, 00-015 Warszawa, www.wiih.org.pl), a municipal or district consumer ombudsman, consumer organisations; information: polubowne.uokik.gov.pl. The European ODR platform was closed on 20 July 2025. We agree to proceedings before the WIIH in Warsaw. You can also take the matter to court.

7. Contact regarding returns and complaints

E-mail sklep@batida.pl, phone +48 692 409 395 (Mon-Fri 9:00-17:00, Sat 9:00-11:00). By post: Batida Group sp. z o.o., biuro, ul. Królewska 2, 00-065 Warszawa.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Batida Group sp. z o.o., biuro, ul. Królewska 2, 00-065 Warszawa, sklep@batida.pl

I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods(*) / for the provision of the following service(*): ....................................

Order number: .................... Date of conclusion of the contract(*) / of receipt(*): ....................

First name and surname: .................... Address: ....................

Signature (paper version only): .................... Date: ....................

(*) Delete as appropriate.