Questions and answers

Are you looking for help? Try to find the answers to your questions below.

Cakes, mono portions and sweets

1. Can I order a personalized cake? 1. Can I order a personalized cake?

Of course! We are here to fulfill the dreams of even the most demanding connoisseurs of taste and design. If you want to order a unique cake, write to us to discuss the details.

sklep@batida.pl

2. Can you replace or skip a cake ingredient? 2. Can you replace or skip a cake ingredient?

Yes! If you want to modify your cake, write to us!

sklep@batida.pl

3. Can you find gluten -free cakes on offer? 3. Can you find gluten -free cakes on offer?

To sign the product with a crossed ears, a separate production space is necessary that we do not have. Therefore, all products prepared in our studio, even those that do not contain wheat flour, may contain trace amounts of gluten.

4. Can I order a lactose without lactose? 4. Can I order a lactose without lactose?

It is possible to order a cake that does not contain lactose in the composition. To do this, contact us!

sklep@batida.pl

5. Is it possible to order a vegan cake? 5. Is it possible to order a vegan cake?

Of course! You can order a vegan cake. To do this, contact us.

sklep@batida.pl

6. Which products do not contain gelatin? 6. Which products do not contain gelatin?

Cakes that do not contain gelatin are a cloud, chocolate mousse and french cream.

7. Which cake taste should you choose for a child? 7. Which cake taste should you choose for a child?

If your child is a chocolate fan, choose duet, which is a combination of white and milk chocolate on a vanilla sponge cake with crispy charc. If your child chooses fruit instead of chocolate cubes, choose Red Velvet (raspberries) or love (passion).

8. Which products contain nuts? 8. Which products contain nuts?

All our products contain a trace amount of nuts.

9. Can I order a cake as a gift? 9. Can I order a cake as a gift?

If you order our products for someone as a gift, contact us after placing the order.

sklep@batida.pl.

Delivery and receipt of the order

1. How to choose the order pickup date? 1. How to choose the order pickup date?

After adding products to the cart, click "proceed further." In the next step of the order, you will find a calendar where you can select the date and approximate time for pickup or delivery of your order.

2. Can I place an order by phone? 2. Can I place an order by phone?

We accept all orders online at www.sklep.batida.pl or by contacting us via email.

sklep@batida.pl

3. Can I pay for the order upon pickup with cash or card? 3. Can I pay for the order upon pickup with cash or card?

We do not offer cash on delivery. To complete your order, please pay conveniently via Przelewy24, GooglePay, ApplePay, or credit card.

4. Can I pick up the order in person? 4. Can I pick up the order in person?

An order placed through the online store can be picked up at one of our sweet boutiques during their opening hours. Just select the most convenient pickup location for you in the order form.

5. Can I place an order for the next day? 5. Can I place an order for the next day?

You can order products from our regular offer with next-day delivery. If the calendar does not allow you to select a specific date or time, it means that ordering that product for that time is no longer possible. If you are ordering a personalized product, we need more time to process the order (48-72 hours). If you have any questions or concerns, we are here to help. Write to us or call us.

sklep@batida.pl

692 409 395

6. What will the products I ordered be packed in? 6. What will the products I ordered be packed in?

Each of our products has dedicated packaging.

7. Why didn't I receive a confirmation email after placing the order? 7. Why didn't I receive a confirmation email after placing the order?

Confirmation messages are sent automatically. If you do not see a confirmation in your inbox, first check the SPAM folder. If you still cannot find any information there, be sure to email us at: sklep@batida.pl.

Mini catering

1. Can I order dishes and cutlery with the mini catering? 1. Can I order dishes and cutlery with the mini catering?

To order the full catering service, write to us at: catering@batida.pl

2. Can I modify the selected snack set? 2. Can I modify the selected snack set?

If you want to modify the set, write to us. Modification is possible depending on product availability.

Security

1. How do we care about the safety and freshness of the products delivered? 1. How do we care about the safety and freshness of the products delivered?

We will deliver your order with a special car adapted to transport food, which is equipped with a cold store. Thanks to this, regardless of weather conditions, the products during transport have ideal conditions.

2 2

For the safety of our customers and employees, we have introduced additional precautions:
– we regularly disinfect all working surfaces,
– our employees use disposable gloves, masks and disinfectant, liquid,
– every day we measure the body temperature of each of our employees,
– we cooperate with suppliers who, like us, strictly follow the rules of hygienic protection.

Batida delivery map

Cost: PLN 48.00-Warsaw districts: Śródmieście, Żoliborz, Wola, Targówek, Praga-Południe, Praga-Północ, Ochota, Mokotów, Włochy, Wilanów, Wesoła, Wawer, Ursynów, Ursus, Rembertów, Bielany, Białołęka, Bemowo

Cost: PLN 48.00-municipalities adjacent to Warsaw: Piaseczno (05-500), Konstancin-Jeziorna, Józefosław, Łomianki

Cost: PLN 60.00 - municipalities adjacent to Warsaw: Izabelin, Piastów, Ożarów Mazowiecki, Nadarzyn, Pruszków, Józefów, Marki, Jabłonna, Czosnów, Raszyn, Stare Babice (Babice Nowe), Izabelin, Piaseczno

Cost: PLN 60.00 - municipalities neighboring Warsaw: Wiązowna, Otwock, Kobyłka, Zielonka, Wieliszew, Izabelin, Legionowo, Halinów

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