Loyalty Programme Terms (until 7.10.2026)

REGULATIONS

BATIDA BRAND LOYALTY PROGRAM REGULATIONS

 

I. GENERAL PROVISIONS

1.    The organizer of the loyalty program, hereinafter referred to as the “Loyalty Program” or, interchangeably, as the “Program”, is: BATIDA GROUP sp. z o.o., with its registered office at ul. Łowicka 58 lok. 2, 02-531 Warsaw, entered in the register by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register under KRS number: 0001238720, NIP: 5214163469, REGON: 544631950.

2.    At www.batida.pl BATIDA GROUP sp. z o.o. conducts business in the retail sale of confectionery, bakery, and delicatessen products by BATIDA GROUP sp. z o.o., intended for consumers and businesses.

3.    Contact with the Batida Online Store(www.batida.pl) regarding arrangements for the Program is possible via:

●     email address: sklep@batida.pl

●     telephone: +48 692 409 395

from 10:00 a.m. to 5:00 p.m. (on business days) and from 10:00 a.m. to 5:00 p.m. on Saturdays and selected holidays.

4.    All prices of the products displayed are expressed in Polish zloty and are gross prices (including VAT). The price shown next to the product at the time the Customer places the order is binding on the parties to the transaction. Prices do not include shipping costs.

5.    The information provided on the website and subpages of the Batida Online Store does not constitute an offer within the meaning of the Civil Code.

Prices indicate the remuneration for which the Seller may accept the Customer’s order for processing. By placing an order using the mechanisms available on the website and subpages of the Batida Online Store (www.batida.pl) submits an offer to purchase a specific product under the terms set out in the Batida Online Store regulations.

 

II. DEFINITIONS

●     Terms and Conditions – these terms and conditions governing the provision of services electronically by the Seller within the Batida Online Store

●     Participant – an adult natural person with full legal capacity who has registered for the Loyalty Program in accordance with the rules described in the Terms and Conditions and has accepted the Terms and Conditions

●     Account – the Participant’s individual account, created through the Participant’s registration in the Program and necessary to participate in the Program.

●     Batida Online Store – the Batida online store operated by the Seller at batida.pl

●     Seller – BATIDA GROUP sp. z o.o., with its registered office at ul. Łowicka 58 lok. 2, 02-531 Warsaw, entered in the register maintained by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register under KRS: 0001238720, NIP: 5214163469, REGON: 544631950

●     Order – a declaration of intent made by the Customer, directly aimed at concluding a sales agreement, specifying in particular the type and quantity of products.

●     Points – units awarded to Participants in exchange for a specified amount spent by the Participant in the Batida Online Store on purchasing products and services from Sellers, or in exchange for performing specified activities, accrued during the Program period via the Batida Store website or through other participation, under the terms described in these Terms and Conditions, entitling Participants to receive a Reward

●     Reward – a reward due to the Participant for earning the number of Points required to redeem it, in accordance with the provisions of the Terms and Conditions.

●     Reward Collection Point – a designated option provided by the Seller via the Batida Online Store, where the Participant may collect Rewards or use Discounts by placing an order in the Batida Online Store

●     Participation levels – levels of titles established to define the Participant’s loyalty status and access to additional privileges

 

III. REGISTRATION FOR PARTICIPATION IN THE PROGRAM

 

Participation in the Program is voluntary. To participate in the Program, you must register an Account. To create an Account, the Participant must have their own email address. The Participant is required to provide truthful information during the registration process, subject to the consequences set out in § 3 section 7.

The Participant may have only one Account in the Application, regardless of the number of mobile devices and email addresses they have. If any irregularities are detected, the Participant’s Account may be blocked and the accumulated points deleted.

The Participant’s account is linked to their email address, regardless of the registration and login method they choose.

IV. REWARDS AND AWARDING OF POINTS

1.    Points are awarded automatically once the conditions for the relevant activity have been met. In the case of activities requiring verification and/or system failures (e.g. sharing a post), the Participant may be asked to send proof that the task was completed to sklep@batida.pl.

2.    Rules for Exchanging Points for Rewards Collected points may be exchanged for attractive rewards and discounts in the Batida Online Store. Rewards are awarded according to the following scheme:

○     PLN 55 discount on purchases – 100 points

○     PLN 25 discount on purchases – 50 points

After collecting the required number of points, the Participant may redeem a discount when placing an order in the Batida Online Store. To do so, log in to your account and place an order online in accordance with the operating rules of the Batida Online Store described in the terms and conditions at https://batida.pl/

3.    Rules for Awarding Points Participants in the Batida Loyalty Program can earn loyalty points for activities related to the Batida brand. Points are awarded according to the following rules:

○     Following Batida on TikTok – 5 points

○     Following Batida on Instagram – 5 points

○     Sharing a Batida post on Facebook – 10 points

○     Batida newsletter subscription – 5 points

○     Birthday bonus – 5 points

○     Posting a review – 1 point

○     Account registration – 3 points

○     Order placed – 1 point for every PLN 10 spent

○     Program Referral Rewards Participants in the Batida Loyalty Program can earn additional points by recommending the program to their friends:

●     The new user (the person invited by the Participant) receives a 15% discount on their first purchase after registering for the Program.

●     The Participant who made the referral receives 10 points for each new user who makes their first purchase.

Referral points are awarded automatically once the new user’s first order has been completed.

4.    Participation levels The Batida Loyalty Program comprises four levels+

 participation levels, which determine the Participant’s loyalty status and access to additional benefits:

○     Silver – awarded automatically upon account registration.

○     Gold – achieved after earning 200 points | points multiplier x1.2

○     Platinum – achieved after earning 1000 points | points multiplier x1.3

○     Diamond – the highest level, available after earning 2000 points | points multiplier x1.5

5.    Redeeming rewards Rewards can only be redeemed via the Batida Online Store. Discounts are applied automatically when placing an order after the required number of points has been reached.
Rewards cannot be exchanged for cash or other equivalents. Points collected under the Loyalty Program do not expire. They remain active in the Participant’s account indefinitely.

V. COMPLAINTS

Any comments or complaints concerning the Program should be submitted by email to: sklep@batida.pl. Complaints are reviewed promptly, no later than within 14 days of the date of receipt.

VI. PERSONAL DATA PROTECTION AND PRIVACY POLICY

The controller of personal data processed in connection with the Program is: BATIDA GROUP sp. z o.o., with its registered office at ul. Łowicka 58 lok. 2, 02-531 Warsaw, entered in the register by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register (KRS): 0001238720, NIP: 5214163469, REGON: 544631950, hereinafter: “Controller”).

Personal data is processed in accordance with applicable law, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter: “RODO”).

 

VII. FINAL PROVISIONS

The Organizer reserves the right to introduce changes to the list of rewards and the mechanisms for awarding points. Each amendment to the Terms and Conditions will be announced sufficiently in advance on the website www.batida.pl. or via the newsletter. Matters not regulated by these Terms and Conditions shall be governed by Polish law:

●     the Act of 23 April 1964 – Civil Code;

●     the Act of 16 February 2007 on competition and consumer protection;

●     the Act of 23 September 2016 on out-of-court resolution of consumer disputes; and other legal acts referred to in these Terms and Conditions.